Customer Support Hub

1. Delete the current bookmark used to login to the CompliancePlatform/RolloverAnalyzer. 
2. Login to the application, and once logged in, re-book mark the app.

Your user name is not recognized by the system. Please contact your system administrator and request access to the InvestorCOM CompliancePlatform.

• Clear your cache
• Restart your browser
• Restart your computer
• Try on incognito mode
• Temporarily turn off your antivirus/ad blocker
• Try on another device/network (wifi or data)
• Update your browser

A rollover recommendation: 

When you click on the "recommend" button in RolloverAnalyzer, you will log a recommendation in ComplianceExpress, and you will NOT send an email to the investor. Email addresses are optional with a "recommend."

A rollover disclosure: 

When you click on the "disclose" button in RolloverAnalyzer, you will log a disclosure in ComplianceExpress, and you WILL send an email to the investor. Email addresses are required with a "disclose."

No, Stripe does not store credit card details in your system. When payments are processed via Stripe, credit card information is securely handled and stored by Stripe on their servers. Your system only receives a token that represents the transaction, and no actual payment information is stored locally.

No, we have not configured Stripe to capture address information. Therefore, no address information is stored in our system. If you choose to collect address details in the future, you can configure Stripe to capture this, but currently, we do not store or process address information.

Stripe may collect and store the user's IP address for fraud prevention and compliance purposes. If you're handling IP addresses, you might store them for additional security, but Stripe also logs this information for monitoring transactions